Human Relations in Business
HUMAN RELATIONS IN BUSINESS
Assoc. Prof. Dr. Petya Dankova
Schedule
Mo, 07.11.16 (12-18 Uhr), Wilhelmstr. 26, Raum 01014
Di, 08.11.16 (16-20 Uhr, Breisacher Tor, Raum 204
Mi, 09.11.16 (12-16 Uhr), Bismarckallee 22, Raum 1
Mi, 09.11.16 (16.30-20.00 Uhr), Raum 01042, Alte Uni
Do, 10.11.16 (16-20 Uhr), HS 1142 KG I
Fr, 11.11.16 (10-16 Uhr), HS 1036 KG I
Outline and Introductory References
I. Introduction
II. Understanding Yourself and Others: Factors Influencing Behavior
1. Predisposing Factors
2. Situational Factorsa
3. Reasoning process
III. Individual Differences, Personality and Self
1. Personality Type Theories. Measuring Personality
2. Organizationally Relevant Personality Traits
IV. Understanding the World Around Us: Perception & Attribution
1. The Perception Process. Factors Influencing Perception.
2. Common Perceptual Distortions
3. Attribution Defined. Attribution Errors
V. Understanding Interpersonal and Organizational Communications
1. The Communication Process
2. Communication Filters
3. How to Improve Personal Communication
VI. Managing Stress
1. The Nature of Stress
2. Predisposition to Stress. Consequences of Stress
3. Coping with Stress
VII. Managing Time
1. Time Management vs. Behavior Management
2. Identifying Time Wasters
3. Time Management Strategies
VIII. Personal Strategies for Improving Human Relations